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Delivery Time Worldwide

  • All orders will be dispatched from Sri Lanka via DHL air freight typically within 3-5 working days. This lead time is required purely for the processing of export permits to safely and legally export your order to your doorstep.

  • You will be updated with the tracking number upon dispatching the order.

Export Permits and Documents

  • All orders are exported with necessary documents received from state departments in Sri Lanka.

    • CITIES Permit: WildLife Conservation Department of Sri Lanka​

    • Forestry Approval: Forestry Department of Sri Lanka

  • Please note that you will be charged a small fee for your order which is mandatory to be paid in order to receive the above mentioned permits.

Customs, Duties and Taxes

  • All taxes and duties imposed by the Sri Lankan Customs will be beared by Pintanna.

  • Pintanna is not responsible for the Taxes & Duties imposed upon receiving the order in your country. However, we will support you to reduce these charges if possible. 


  • Oud is a personal product by its nature and as such, we cannot accept returns for reasons of Health & Safety as well as our duty to ensure that you receive an unused bottle of oil or chips. 

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