Delivery Time Worldwide
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All orders will be dispatched from Sri Lanka via DHL air freight typically within 3-5 working days. This lead time is required purely for the processing of export permits to safely and legally export your order to your doorstep.
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You will be updated with the tracking number upon dispatching the order.
Export Permits and Documents
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All orders are exported with necessary documents received from state departments in Sri Lanka.
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CITIES Permit: WildLife Conservation Department of Sri Lanka​
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Forestry Approval: Forestry Department of Sri Lanka
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Please note that you will be charged a small fee for your order which is mandatory to be paid in order to receive the above mentioned permits.
Customs, Duties and Taxes
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All taxes and duties imposed by the Sri Lankan Customs will be beared by Pintanna.
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Pintanna is not responsible for the Taxes & Duties imposed upon receiving the order in your country. However, we will support you to reduce these charges if possible.
Refunds
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Oud is a personal product by its nature and as such, we cannot accept returns for reasons of Health & Safety as well as our duty to ensure that you receive an unused bottle of oil or chips.